Terms and Conditions of Sale
Privacy: Design Quest is committed to protecting your privacy. We will not share information with any third party that is not required to complete your order, and payment or improve the shopping experience on our website(s). We do not share or sell our mailing lists or customer lists. Design Quest reserves the right to change policies with or without notice.
Your Account: You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use DesignQuest.biz only with involvement of a parent or guardian. Design Quest reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
Deposits: A 50% deposit is required to reserve merchandise. Deposits on special orders are not refundable. Stock merchandise will be charged as it ships, usually the next weekday.
Payment Methods: MasterCard, Visa, American Express, Discover Card, checks, are accepted.
The balance is due when your furniture arrives in our warehouse and is ready for delivery. If you cannot accept prompt delivery of the furniture it is subject to a 5% storage charge after 30 days. Minimum $10 per month. Any outstanding balance is due before delivery.
Cancellations: Stock merchandise can only be canceled if it has not been shipped. Special orders can only be canceled if they have not started the production process, we will need to check with the manufacturer before an order can be canceled. Once an item has been shipped it may not be canceled.
Returns and exchanges must take place within 30 days of taking possession of your purchase, and must be accompanied by the original sales receipt. All returns must be authorized by Design Quest by calling 616-940-9911 or emailing sales@DesignQuest.biz.
Unassembled furniture must be in the original unopened carton. Furniture that has been opened or assembled is subject to a 25% restocking charge. A pickup fee will be charged for items picked up by Design Quest. If you decide to return an item you will be responsible for all shipping charges, both to you and back to us. For Items that ship free our cost to ship to you will be deducted from your refund.
Customers receiving damaged or defective merchandise should contact Design Quest immediately.
Refunds are paid out in the form of original payment. Credit card payments are refunded to the credit card used. Check payments are refunded after the check clears the bank. The maximum cash refund is $50.00, larger amounts will be mailed as a check.
Insufficient funds: A fee of $30.00 is charged for a check drawn against insufficient funds.
All merchandise remains the property of Design Quest until paid in full.
The estimated time of arrival is an estimate only. It is based on our past experience with the manufacturer. Actual delivery times may vary. Design Quest cannot be held responsible for production or shipping delays.
Picking up Merchandise: Customers assume full responsibility for loading and transporting furniture picked up at Design Quest and shall not hold Design Quest responsible for any damage to merchandise or vehicle.
Deliveries: We use our own delivery staff in our local delivery area. We will call you one or two days before your scheduled delivery date and give you a two hour window during which our delivery staff will arrive at your home. Moving of furniture that you already own is your responsibility and should be done prior to the arrival of our delivery staff. Our staff will set your new furniture into place and make any installation contracted for in advance. Our staff is not permitted to move or connect any of your electronic equipment.
Shipping by common carrier, UPS or specialized moving companies can be arranged to most locations. It is your responsibility to notify us if there are any restrictions for delivery to you, your building, municipality, or if special services are needed.
Order entry errors, including mistakes in prices, will be corrected by Design Quest. The Customer will be notified of the changes and will have the option to accept the order as corrected or cancel the order for a full refund.
Clearance items are sold in an “As Is” condition and cannot be returned or exchanged.
Packing Materials: Our goal is to make our packing and shipping as Green as possible. We Reduce, Reuse, Recycle, before we dispose of packing material. We apologize if the materials you receive have not been reused.
Wood and leather are natural products subject to great variation. Design Quest cannot guarantee grain pattern or color tone. Wood color and the contrast in the grain of the wood is affected by ultraviolet light. Therefore the teak or cherry that you purchased a few months ago will look different from what you purchase at a later date. The greatest change happens in the first few month and the new wood is therefore likely to “catch up” with the furniture you purchased previously.
Warranty:Design Quest warrants all furniture to be free from defects in material and workmanship for a period of three (3) years. Lamps are warranted for a period of one year. Fabric and leather are covered by the manufacturers warranties only. Other warranties by the manufacturers may apply.